Wednesday, October 19, 2011

Good managers deal with F words

After dealing with a variety of management personalities over the years I have realized the two things that all managers should know how to do properly are follow up and provide feedback. It took me a long time to realize these are two important aspects of communicating in the business world. Following up with employees keeps them on track and helps remind them what the company priorities are. Clearly providing the correct feedback to employees will let them know if they are doing the work properly. The last thing an employee wants is to be yelled at by a supervisor that did not emphasise how important a project was.

Managers that follow up are more likely to complete projects on time. Do not be a micro manager in meetings, but a weekly meeting of questions, comments, and concerns from both the manager and employees are beneficial to the team. This allows questions to be asked about specific tasks pertaining to the week and status updates of projects. Most employees will appreciate an open format as a team to work together and respond without judgement that they require assistance or guidance. During these meetings or one on one sessions the manager can get a feel of how the employee is progressing and re-prioritize tasks if the situation has changed or the employee has gotten off track.

Employees appreciate receiving positive feedback from managers and negative feedback if it communicated in a constructive manner. As a manager be sure to let your employees know how they are performing on tasks at regular intervals. Communicating this information clearly will allow employees to reinforce their performance or correct their behavior and processes. Employees appreciate knowing where they stand with their manager as far as their work is concerned.